Where to send it: [email protected] for bugs, outages and security reports alike.
What to include: Which product (for example UIID, TRIVE, GLACIER, ATRIUM, VIVON, ARCTIC), what you did, what you expected, what happened instead, and your device and operating system.
Before you write in: If it is a login problem, try your alternative login methods first — email, your UIID or .uiid file, or a login certificate — and your backup codes.
Security reports: Please send these directly by email rather than posting them publicly, and include enough detail to reproduce the issue.
Beta products: VIVON and ARCTIC are in closed beta, so some issues are expected. Reports from testers are exactly what the beta phase is for.